✨ New
- Multimodal Integration for the GOgenier Component:
Implemented text, voice, and image interaction with the AI within the platform. The new multimodal agents API has been integrated, providing TTS (Text-to-Speech) conversion and backward compatibility while maintaining overall system performance.
✅ Fixes
- 11808 – Fixed an issue in Contact Import that caused duplication of existing contacts.
- 12377 – Fixed sorting issue in the Agent View for displayed tickets.
- 12309 – Fixed display issue in Team Settings.
- 12420 – Fixed display issue in the User Group tab within the documentation section.
- 10176 – Fixed data inconsistencies in fields displayed in the Premium Report.
- 12508 – Fixed transfer rule issue in Service Reports.
- 12490 – Improved performance during conversation transitions in Monitoring View.
- 12515 – Fixed an error that prevented listing email channel tickets on the Agent Screen.
- 12441 – Adjusted the Unread Messages counter on the Agent Screen.
- 11963 – Fixed “Upload media error” when sending media message templates.
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