✨ New


  • Multimodal Integration for the GOgenier Component:
    Implemented text, voice, and image interaction with the AI within the platform. The new multimodal agents API has been integrated, providing TTS (Text-to-Speech) conversion and backward compatibility while maintaining overall system performance.


✅ Fixes

  • 11808 – Fixed an issue in Contact Import that caused duplication of existing contacts.
  • 12377 – Fixed sorting issue in the Agent View for displayed tickets.
  • 12309 – Fixed display issue in Team Settings.
  • 12420 – Fixed display issue in the User Group tab within the documentation section.
  • 10176 – Fixed data inconsistencies in fields displayed in the Premium Report.
  • 12508 – Fixed transfer rule issue in Service Reports.
  • 12490 – Improved performance during conversation transitions in Monitoring View.
  • 12515 – Fixed an error that prevented listing email channel tickets on the Agent Screen.
  • 12441 – Adjusted the Unread Messages counter on the Agent Screen.
  • 11963 – Fixed “Upload media error” when sending media message templates.