✨New
- Active and Incoming Service Indicator: Added a new indicator for active and incoming services in the service report, providing a clearer view of operational volume and quick access to conversations filtered by type.
✅ Fixes
13303 - Fixed pause time in monitoring
- 12904 - Fixed conversation report filter between agents
- 12744 - Fixed additional fields in the message model
13324 - Fixed read receipt confirmation in the 360 Dialog channel
12494 – Fixed agent-to-agent chat on the agent screen
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