Tutorials and Videos - Fortics SZ.chat

Tutorials and Videos for Fortics SZ.chat

SZ.chat - Data Needed to Use NLP (AI) in the Flow
Natural Language Processing (NLP) allows your service flow to understand the language used by the customer and respond according to the identified inte...
Wed, 10 Mar, 2021 at 12:41 PM
SZ.chat - Functioning of Canal genérico
  This new platform channel allows you to use the application of your preference as a service channel, as long as you have the necessary requirements ...
Tue, 9 Mar, 2021 at 11:50 AM
SZ.chat - Channel Signal Configuration
Everything you need to know about Signal (Beta) service channel in your centralized service tool SZ.chat from Fortics. Watch the video and any ...
Mon, 8 Mar, 2021 at 12:42 PM
SZ.chat - Make a call through the service flow. (Call me)
  Everything you need to know about the "call me" functionality in your centralized service tool SZ.chat from Fortics. Watch the video and an...
Tue, 16 Feb, 2021 at 4:21 PM
SZ.chat - Make active contact on the Webchat channel
Como funciona ? When enabling active Webchat (Beta), the user who accesses the webclient, either via desktop or mobile, will receive a pop-up sugge...
Thu, 11 Feb, 2021 at 10:08 AM
SZ.chat – Register of Administrators
Everything you need to know to Register and Use Administrators in your centralized service tool SZ.chat from Fortics. After watching the video, if you stil...
Sat, 30 Jan, 2021 at 12:18 AM
SZ.chat – Configuration of Agents
Everything you need to know to register and use agents in your centralized service tool SZ.chat from Fortics. After watching the video, if you still ...
Sat, 30 Jan, 2021 at 12:12 AM
SZ.chat - Configuration of the "Data Inputs" component in the Flow
Everything you need to know to configure the "Data Inputs" Component in your centralized service tool SZ.chat from Fortics. Watch the video...
Tue, 12 Jan, 2021 at 3:35 PM
SZ.chat – Predefined Messages
Everything you need to know to use Predefined Messages to your agents in your centralized SZ.chat service tool from Fortics. After watching the video, if y...
Tue, 12 Jan, 2021 at 3:24 PM
SZ.chat – Tabs
Everything you need to know to use the Tabs in your centralized service tool SZ.chat from Fortics. After watching the video, if you still have doubts, o...
Tue, 12 Jan, 2021 at 11:29 AM