Answer: Yes, it is possible to create some forms of selection. The first would be that the attendant himself informs his codename (a kind of extension) t...

Answer: Yes, in both cases it is possible to traffic files, photos, audio, footage, etc., always respecting the limits of WhatsApp.

Answer: No, the OFFICIAL API of WhatsApp itself does not allow such a call. What can be done is to send audio messages between the parties.

Answer: Yes, the attendant is allowed to invite another person connected to the SZ.Chat platform to participate in the conversation to assist in any issues.

Answer: Yes, it is possible to assign several departments to the same person, so that he is able to answer for several departments.

Answer: Yes, all attendants who are connected to the department in question will be notified through a POP UP and also through an audible signal, thus pr...

Answer: Yes, it is possible to edit more fields in the contact form to add information while the call is in progress.

Answer: Yes, but to do this through the official API of WhatsApp, the customers must have the contact phone registered on their own cellphones choosing t...

Answer: Yes, it is possible to serve multiple customers. The average number of calls, considering all our customers, is 5 to 6 simultaneous calls.

Answer: Yes, it is possible to create dozens of pre-defined messages to streamline the conversation.