FAQ - Questions and Answers - Fortics SZ.chat

Does SZ.CHAT support Natural Language Processing (NLP)?
Answer: Yes, we have total integration with Google Dialogflow.
Sun, 12 Apr, 2020 at 11:21 PM
Does SZ.CHAT support WhatsApp business?
 Answer: Yes, we have an agreement with the main WhatsApp brokers in Brazil and worldwide.
Sun, 12 Apr, 2020 at 11:19 PM
With SZ.CHAT, is it possible to integrate CRMs aimed at providers?
Answer: Yes, we have several integrations with the main CRM products for ISPs.
Sun, 12 Apr, 2020 at 11:18 PM
Can I advertise to my customers via WhatsApp?
Answer: No, the WhatsApp policy does not allow advertising (SPAM).
Sun, 12 Apr, 2020 at 11:16 PM
Can I set up BOT for working hours?
Answer: Yes, all items in the service flow can be configured according to the time. It is possible to have operators attending during office hours and au...
Sun, 12 Apr, 2020 at 11:14 PM
My attendant is not in the company. Can he answer via cellphone?
Answer: Yes, the platform has a Mobile application for attendants using the roaming mode.
Sun, 12 Apr, 2020 at 11:11 PM
I already have my contact list. Can I import it into SZ.CHAT?
Answer: Yes, the SZ.Chat administrative interface has a contact import tool. See how to do it in our tutorial. 
Sun, 12 Apr, 2020 at 11:10 PM
Is SZ.CHAT integrated with any telephone system (PBX)?
Answer: Yes, it is possible to use the SZ.Chat agent (client) itself as a softphone, if your PBX uses SIP technology for extensions, on the SZ.Chat scree...
Sun, 12 Apr, 2020 at 11:07 PM
How is the SZ.CHAT tool offered commercially?
Answer: Our product is offered commercially according to the number of attendants, the basic version allows a minimum of 03 attendants.
Sun, 12 Apr, 2020 at 11:04 PM
Can I transfer a service call to another attendant?
Answer: Yes, it is possible to transfer an active service call to another operator connected to the SZ.Chat platform, as well as transferring to another ...
Sun, 12 Apr, 2020 at 11:01 PM