FAQ - Questions and Answers - Fortics SZ.chat

How many messages can I send simultaneously when sending in LOT?
Answer: Currently the batch has the license limit contracted with Fortics and a total of 6000 messages/ hour.
Thu, 16 Apr, 2020 at 5:51 PM
What is the maximum size of the media I can send through SZ.chat?
Answer: The maximum allowed size is 6 MB.
Thu, 16 Apr, 2020 at 5:45 PM
Can I have my support central number on WhatsAPP?
Answer: Yes. Currently WhatsAPP Business allows you to call a support central number.
Thu, 16 Apr, 2020 at 5:43 PM
How many users can I register with a single license, for five simultaneous users?
Answer: There is no limitation for registering users. Example: you can register 100 collaborators and only five will access automatically.
Thu, 16 Apr, 2020 at 5:40 PM
Do I have additional costs for registering administrators in the SZ.chat system?
Answer: No. You can have as many administrators as you want, at no additional cost.
Thu, 16 Apr, 2020 at 5:37 PM
Is there a standard flow to be used on SZ.chat?
Answer: Currently we do not have a standard flow, however, the customer can create their own models and if they need assistance we will be available.
Thu, 16 Apr, 2020 at 5:34 PM
Do I have any costs for receiving messages through the Whatsapp Business API?
Answer: Yes. The cost varies according to the specifications of the broker used.
Thu, 16 Apr, 2020 at 5:31 PM
Is it possible to set up automatic breaks in service calls?
Answer: Yes, SZ.Chat allows you to configure breaks according to the call center rules.
Sun, 12 Apr, 2020 at 11:26 PM
What digital channels does SZ.CHAT support?
Answer: Today SZ.Chat supports the following channels: WhatsApp, Telegram, Facebook Messenger, Microsoft Teams, SMS, Web Chat, Instagram Direct and Voice.
Sun, 12 Apr, 2020 at 11:25 PM
Does SZ.CHAT allow you to transfer the conversation from BOT to an operator?
Answer: Yes, with SZ.Chat it is possible to transfer active calls from BOT to attendants through menu options or even via intentions in natural language ...
Sun, 12 Apr, 2020 at 11:23 PM