✨New
In this version, we made internal improvements to the platform’s services, focusing on performance, stability, and preparation for future platform evolutions.
Change in AHT Calculation: It is now possible to select how the waiting time for service is calculated, whether or not to include the time when cases are sent to teams with the "All agents" distribution setting.
?What changes for you: No interface changes. You may notice a smoother experience, faster responses, and greater stability.
✅ Fixes
12629 – Fixed the display of the 'HSM' submenu.
12642 – Fixed the carousel display on the login screen.
12704 – Fixed the restriction for viewing modules within the platform.
12664 – Resolved an issue preventing the listing of channels.
11926 – Fixed an error that prevented the creation of type 5 message templates.
12451 – Resolved an issue with variable unlinking in message templates.
12775 – Fixed an error that prevented platform access and channel listing.
12814 – Fixed flow return in WhatsApp Business API channels.
12815 – Corrected naming for Webchat channels.
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