✨New

• Active Contact Start via Different Channel in API v4: Agents can now start a new active contact with the same customer on a different channel without error. The API has been adjusted to allow multiple active sessions to occur on different channels, keeping a separate record of the service history.

✅ Fixes

• 11288 - Fixed contact filter that did not return results for names starting with capital letters.
• 11148 - Fixed error in the console when transferring contacts on the monitoring screen.
• 10407 - Fixed improper restricted administrator access to reports from other teams in the user group.
• 10891 - Fixed issue with selecting teams in predefined messages.
• 10385 - Fixed issue with selecting all teams in predefined messages.
• 11227 - Security fixes and improvements.
• 9464 - Fixed issue with service note report that did not display contact information.
• 11003 - Fixed issue when enabling offline support in teams with overflow to a deleted team.
• 11319 - Fixed issue with unexpected end of conversations on the agent screen.
• 11395 - Fixed issue when referencing anchors linked to GOgenier.