✨New
- Active Contact Start via Different Channel in API v4: Agents can now start a new active contact with the same customer on a different channel without error. The API has been adjusted to allow multiple active sessions to occur on different channels, keeping a separate record of the service history.
✅ Fixes
- 11288 - Fixed contact filter that did not return results for names starting with capital letters.
- 11148 - Fixed error in the console when transferring contacts on the monitoring screen.
- 10407 - Fixed improper restricted administrator access to reports from other teams in the user group.
- 10891 - Fixed issue with selecting teams in predefined messages.
- 10385 - Fixed issue with selecting all teams in predefined messages.
- 11227 - Security fixes and improvements.
- 9464 - Fixed issue with service note report that did not display contact information.
- 11003 - Fixed issue when enabling offline support in teams with overflow to a deleted team.
- 11319 - Fixed issue with unexpected end of conversations on the agent screen.
- 11395 - Fixed issue when referencing anchors linked to GOgenier.
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