1 - Innovations

• 1227 - Google chat channel has been implemented;

• 1234 - Mercado Livre channel has been implemented;

• 1237 - Youtube Comments channel has been implemented;

• 1239 - Reclame Aqui channel has been implemented;

2 -  Improvements

• 1529 - The marketplace has been added in the vertical menu;

• 2502 - The feature to merge contact has been added;

• 3884 - Performance improvements in channels that use the Facebook API has been made (Intagram Direct, Instagram Comments, Facebook Messenger e Facebook Comments);

• 5377 - Performance improvements in Telegram channels has been made;

• 5261 - Visual improvements to the agent screen has been made;

• 5708 - Customization options in whitelabel themes to suit the new agent screen has been added;

• 5726 - The channels, Mercado Livre, Youtube Comments and Reclame Aqui has been added to the multichannel;

• 5881 - Adds the CSP header with information needed to run attendance platform in Teams;

• 5885 - Layout improvements applied to the new linking contacts feature has been added;

• 5920 - Modified display of the notifications menu;

• 5985 - Adjusted item limit when creating lists in message templates;

• 6027 - Implemented experience and design improvements in admin profile;

• 6021 - Implemented design improvements in general system configuration modals

• 5927 - Difficulty saving/editing email channel form has been fixed;

• 6026 - Implemented visual improvements in Agent registration menu;

• 6023 - Implemented visual improvements in the Administrators registration menu;

• 6002 - Implemented improvements in the Youtube channel;

• 6022 - Implemented experience and design improvements in the contacts menu;

• 5814 - Adjusted the model registration field and implemented a button to "paste" content without formatting;

• 5997 - Added Tag Manager script in administrative and agent screen;

3 - Corrections

• 5968 - Failure to display BSP Gupshup messenger template(HSM) listing has been fixed;

• 5951 - Failure that allowed making active contact through the WhatsApp Business API without the need to use a messenger template (HSM) has been fixed;

• 5950 - Difficulty sending message templates with variables after opening the session has been fixed;

• 5913 - Agent screen layout has been fixed;

• 5903 - Agent screen action menu formatting crash that occurred when changing screen resolution has been fixed;

• 6000 - Translation adjustments in the english language;

• 5873 - Fixed channel selection to make active contact;

• 5875 - Divergence in the date, time and duration of conversations in the agent screen history has been fixed;

• 5880 - Failure to display data from messages configured in RD Station integration has been fixed;

• 5877 - Formatting failure in messages sent via API has been fixed;

• 5960 - Failure to create the email channel has been fixed;

• 5963 - Fixed display of generic Channel icon;

• 5962 - Fixed receiving media on the agent screen using the Generic Channel;

• 5966 - Fixed failure to display media in 'Media history' on agent screen;

• 5917 - Fixed active contact using Active Webchat;

• 5991 - Fixed error when copying webhook from Google chat channel;

• 5967 - Fixed channel triggering failure when there are after-sales messages from the Mercado Livre account owner;

• 5986 - Adjusted required fields for registering template messages;

• 5813 - Fixed characters limitation in button titles in message templates;

• 5989 - Fixed display of tabs at the end of service with the Reclame Aqui channel;

• 5819 - Fixed limitations in customizing models at registration time;

• 6019 - Fixed incorrect sending of automatic messages in Email channel replies;

• 6012 - Fixed incorrect display of configuration completion in specific situations in Facebook API channels;

• 6057 - Fixed link display when typing ellipsis in chat phrases;

• 6062 - Fixed contact list display when having agent screen notifications;

• 6065 - Fixed "Last 10" filter in chat history of binded contacts;

• 6055 - Fixed situation when using "NAME" variable with Webchat v2 channel;

• 6011 - Fixed Webchat v2 channel display error when searched in channels menu;

• 6094 - Fixed display of Generic Channel custom icons on agent screen;

• 6117 - Fixed error when creating time groups before completing the wizard;

• 6097 - Corrected display of the preview of messages in the waiting and attendance list;

• 6109 - Fixed marketplace menu display layout;

• 6114 - UX and UI improvements implemented in system wizard;

• 6101 - UX and UI improvements implemented in sentiment analysis report content.